AI News

Zendesk vs Intercom: Which is better? 2023 Our integration with Intercom enables bi-directional contact and case synchronization, so you can continue using Intercom as your front-end digital experience and use Zendesk for case management. Like so many others, Monese determined that Zendesk was the best solution to provide seamless, omnichannel support because of its scalability […]

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head With Engage’s AI-powered tools businesses can enhance and improve customer experience, while maintaining a crucial focus on human empathy, and support. By the time customers reach a human agent in today’s contact center, they’re looking for exceptional knowledge, empathy, and ChatGPT personalization. More than

Chatbots vs Conversational AI: Understanding the Difference They could also solve more complex customer issues without having to resort to human agents. As natural language processing technology advanced and businesses became more sophisticated in their adoption and use cases, they moved beyond the typical FAQ chatbot and conversational AI chatbots were born. As chatbots failed